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Recruitment SaaS (AU) · Internal Ops
Operational Knowledge Copilot (IT / HR / Finance Q&A)
Copilot StudioSharePoint
THE PROBLEM
Everyday policy and procedure questions for IT, HR, and Finance - "how do I request leave?", "what is the laptop policy?" - bounced through email threads. Documentation existed in SharePoint but nobody hunted for it.
THE APPROACH
Copilot Studio agent grounded on SharePoint policy + procedure libraries. Direct answers with the source link, escalation to a human when the answer isn't in the documentation.
WHAT CHANGED
IT/HR/Finance teams report a noticeable drop in repeat questions. Staff get answers immediately rather than waiting a working day.
TECH STACK
Copilot StudioSharePointMicrosoft Graph