11 / 22
Construction firm (AU) · Operations
Business Approval Workflows
THE PROBLEM
Want to know if your purchase order was approved? Open three email threads, find the latest reply, hope nobody forwarded it to an out-of-office. At audit time, someone had to reconstruct three years of decisions from inbox archaeology.
THE APPROACH
Every approval - POs, expenses, leave, contracts - now routes through Teams with the same shape: who's waiting, who's responsible, what the SLA is, and one tidy audit log behind it. Approve in one tap from the notification.
Outcome
APPROVAL CYCLE TIME
BEFORE
~3 days
AFTER
<24 hours
-65%
WHAT CHANGED
Approvals went from three days to under one. Month-end close is audit-ready out of the box. Approvers stopped getting paged on weekends about expense reports stuck in someone's inbox.
TECH STACK